Customer Service Surveys

Definition: A Customer Service Survey is the application of research techniques to measure pre-sale or post-sale support of a product or service.

An SSO Customer Service Survey can help you assess the needs of your organization and achieve higher levels of performance and profitability. Understanding and interpreting customer issues is part of our survey process. Correctly evaluating and interpreting customer behaviors, feelings, and thoughts is the key to improvement. Outstanding customer service will bring satisfied and loyal customers back again and again.

The standard SSO customer service survey includes 20 questions covering 4 topics and may be customized to meet your organization's specific needs.

Standard Topics For Customer Service Surveys
Customer Service	Sales Assistance	Warranties	Website

Other Available Types of Customer Surveys

• Customer Satisfaction Surveys - A customer satisfaction survey assesses the desires, needs, and wants of customers.
• Customer Loss Review Surveys - Uncover why customers stop doing business with your organization and what you can do to prevent additional losses with a customer loss review survey.